ArokaGO
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ArokaGO

Your trusted medical tourism platform. Connect with world-class healthcare providers in Thailand.

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For Patients

  • Dashboard
  • Search Providers
  • Login
  • Register as Patient
  • Book Appointment

For Providers

  • Dashboard
  • Appointments
  • Chat
  • Login
  • Join as Provider

Contact Us

  • Bangkok, Thailand
  • +66 65 829 4562
  • contact@arokago.com

Legal

  • Disclaimer
  • Privacy Policy
  • Review Policy
  • Advertising

© 2026 ArokaGO. All rights reserved.

Legal Information

Our policies, terms of service, and commitment to transparency

Last updated: December 8, 2025

Disclaimer

Medical Information Disclaimer

The information provided on ArokaGO is for general informational purposes only and should not be considered as medical advice. Always consult with qualified healthcare professionals before making any medical decisions.

Platform Role

ArokaGO serves as a platform connecting patients with healthcare providers. We do not provide medical services directly. All medical treatments and procedures are performed by independent healthcare providers who are solely responsible for their services.

No Guarantee of Results

Medical outcomes vary by individual. Information about success rates, recovery times, and results are general guidelines and may not reflect your specific situation. Each patient's experience may differ based on individual health conditions and other factors.

Provider Verification

While we verify provider credentials and accreditations, patients are encouraged to conduct their own research and due diligence before selecting a healthcare provider. Verification does not constitute a guarantee of service quality or outcomes.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.

Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, phone number)
  • Medical inquiry information (treatment interests, medical history summaries)
  • Communication data (messages with providers, consultation notes)
  • Usage data (how you interact with our platform)

How We Use Your Information

We use collected information to:

  • Provide and improve our platform services
  • Connect you with healthcare providers
  • Send relevant communications and updates
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

Information Sharing

We share your information only:

  • With healthcare providers you choose to contact
  • With service providers who assist our operations
  • When required by law or to protect rights
  • With your explicit consent

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at privacy@arokago.com to exercise these rights.

Cookies

We use cookies and similar technologies to improve user experience and analyze platform usage. You can manage cookie preferences through your browser settings.

Review Policy

Review Guidelines

We encourage honest, helpful reviews from patients who have received treatment through providers on our platform.

Eligibility

To submit a review, you must:

  • Have received treatment from the provider being reviewed
  • Be a verified user of the ArokaGO platform
  • Submit your review within 12 months of treatment completion

Content Standards

Reviews must:

  • Be based on genuine personal experiences
  • Be respectful and non-discriminatory
  • Not contain personal attacks or offensive language
  • Not include confidential medical information of others
  • Not contain promotional content or spam

Review Verification

We verify reviews through:

  • Booking and appointment confirmation
  • Email verification of reviewers
  • Manual review of flagged content

Provider Responses

Healthcare providers may respond to reviews publicly. Responses must be professional and respectful.

Removal and Moderation

We reserve the right to remove reviews that violate our guidelines. Users may report inappropriate reviews for moderation.

Advertising Policy

Advertising Standards

All advertising on ArokaGO must be truthful, accurate, and not misleading. We maintain strict standards to ensure advertising benefits our users.

Healthcare Provider Listings

Provider profiles are not advertisements but informational listings. Providers cannot pay for better search rankings or featured placement in organic search results.

Sponsored Content

Any sponsored or paid content is clearly labeled. Sponsored content does not influence our editorial content, reviews, or provider ratings.

Prohibited Advertising

We do not accept advertising that:

  • Makes false or misleading claims about medical treatments
  • Guarantees specific medical outcomes
  • Promotes unverified or dangerous treatments
  • Targets vulnerable populations inappropriately
  • Violates applicable healthcare advertising regulations

Affiliate Relationships

We may receive compensation from some partners when users book services. These relationships do not influence provider ratings or reviews.

Reporting Concerns

If you believe any content violates our advertising policy, please contact us at compliance@arokago.com.

Questions About Our Policies?

If you have any questions about our legal policies, please contact our legal team.

legal@arokago.comContact Support
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